Real customer story shared with consent. Name changed for privacy.
The Situation
Marco tweaked his lower back lifting a shipment of office supplies at Foundever’s Ortigas Center. Sharp pain made sitting and standing both painful.
The Challenge
Marco needed an MC that specifically mentioned work-related back strain. Walking to a clinic worsened his pain.
The Solution: DrCertificate Online Medical Certificate
Marco used DrCertificate from home. He reported acute lower back pain radiating to the shoulder, with work-related onset. A PRC doctor issued a 2-day sick leave certificate.
The Outcome
Marco’s MC was processed by HR. He used the 2 days to rest, applied ice/heat, and returned without needing a physical therapy referral. He later requested an ergonomic assessment.
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More Stories From BPO Professionals
DrCertificate serves thousands of BPO employees across Manila, Cebu, and Davao. Browse more customer case studies or read our guide to Philippine sick leave rules.
