Real customer story shared with consent. Name changed for privacy.
The Situation
A flu outbreak affected Genpact’s BGC office. Regina caught it with classic symptoms: high fever, cough, body aches. HR encouraged sick employees to stay home.
The Challenge
With clinic queues flooded during the outbreak, Regina could not get an in-person consultation for her MC.
The Solution: DrCertificate Online Medical Certificate
Regina used DrCertificate from her apartment in Mandaluyong. She submitted her fever, cough, runny nose, and body pain symptoms. A Filipino physician issued a 3-day sick leave certificate.
The Outcome
Regina isolated for 3 days, recovered, and returned. Her MC was accepted during the outbreak protocols. She also shared DrCertificate’s link with colleagues who needed similar certificates.
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Related Sick Leave Services
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More Stories From BPO Professionals
DrCertificate serves thousands of BPO employees across Manila, Cebu, and Davao. Browse more customer case studies or read our guide to Philippine sick leave rules.
