Frequently Asked Questions

When will I receive my medical certificate?

You will receive your digital medical certificate within 30 minutes* of submitting your medical form and completing the consultation. The service is available 365 days a year for fast and reliable delivery.

Which Doctor can issue a medical certificate?

Only licensed and registered medical practitioners, such as MBBS, MD, or MS doctors certified by the relevant medical authorities, can issue a valid medical certificate.

Are these medical certificates genuine?

Yes, the medical certificates are genuine, issued by certified doctors following guidelines such as the Telemedicine Act 2019 and the National Medical Commission standards. They are accepted by employers, educational institutions, and official organizations in line with WHO protocols.

Is there an upper limit of the sick leaves one can get?

The duration of sick leave granted depends on the medical assessment and the doctor’s discretion. Some platforms allow up to 7 days or more, but each case is individually evaluated. Specific institutional policies may also apply.

In which case do I need to visit a doctor physically or get online consultation?

Physical doctor visits are recommended if you are hospitalized or undergoing specialized treatment. Otherwise, for common illnesses, fitness certificates, or sick leave documentation, online consultations with certified doctors are sufficient and legally valid.

Is there medical leave format for students?

Yes, standard sick leave certificates cover students as well and include necessary details like diagnosis, rest duration, and reasons for absence to be presented to educational institutions.

How to get fitness medical certificate?

You can obtain a fitness medical certificate by filling out a form with your health details and undergoing an online consultation with a licensed doctor who will assess and issue the certificate confirming your fitness for activities such as study, work, or travel.

Will my health insurance cover the costs?

Coverage of medical certificates by health insurance varies depending on the insurance policy. Typically, costs for online medical certificates are paid out of pocket unless explicitly covered by your health insurance plan [in general telemedicine practice.

Which countries do you operate in?

These services operate internationally with a focus on South-East Asia and parts of Europe, providing local language support and payment gateways. They maintain a network of certified doctors across multiple countries.

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