Real customer story shared with consent. Name changed for privacy.
The Situation
Jonathan booked a family vacation to Japan but developed severe sinusitis and ear infection. His ENT advised against flying due to risk of eardrum rupture during pressure changes.
The Challenge
Jonathan needed an unfit to fly certificate to claim refunds for 4 plane tickets and cancel 6 hotel nights. The airline required it within 48 hours of the scheduled flight.
The Solution: DrCertificate Online Medical Certificate
Through DrCertificate, Jonathan submitted his ENT diagnosis and symptoms. A PRC physician evaluated his case and issued an unfit to fly certificate clearly stating medical inability to travel by air.
The Outcome
Jonathan submitted the certificate to Cebu Pacific and his travel insurance. He received full refunds on his flights and hotel bookings. His rebooked trip a month later went smoothly.
Related Unfit to Fly Certificate Services
View our Unfit to Fly Certificate service in Manila or explore all medical certificates available in Manila.
More Stories From BPO Professionals
DrCertificate serves thousands of BPO employees across Manila, Cebu, and Davao. Browse more customer case studies or read our guide to Philippine sick leave rules.
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