Real customer story shared with consent. Name changed for privacy.
The Situation
Katrina developed high fever (40°C), severe headache, and joint pain. A private lab confirmed dengue (NS1 antigen positive). Her doctor recommended 7 days of strict bed rest and fluid intake.
The Challenge
Teleperformance Davao required proper medical documentation for extended leave. The hospital MC was for 5 days only, but her doctor verbally advised 7 days of rest.
The Solution: DrCertificate Online Medical Certificate
Katrina used DrCertificate to get a complementary 2-day extension certificate. She submitted her symptoms, lab results, and treatment plan. A Filipino physician reviewed her case and issued a 2-day extension MC.
The Outcome
Katrina submitted both certificates to HR. Her full 7-day leave was approved with full pay. She recovered fully, returned to work on day 8, and filed her HMO reimbursement with both certificates.
Related Sick Leave Services
View our Sick Leave service in Davao City or explore all medical certificates available in Davao City.
More Stories From BPO Professionals
DrCertificate serves thousands of BPO employees across Manila, Cebu, and Davao. Browse more customer case studies or read our guide to Philippine sick leave rules.
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