Real customer story shared with consent. Name changed for privacy.
The Situation
After 12-hour shifts reviewing screens, Robert developed persistent eye strain, blurry vision, and tension headaches. An optometrist advised 2 days rest from screens.
The Challenge
Sutherland Cebu’s leave policy requires documented MC for 2+ day absences. Robert needed proper medical clearance while avoiding additional screen exposure.
The Solution: DrCertificate Online Medical Certificate
Robert’s sister helped him submit the DrCertificate form. He reported eye strain with headache, 1-sided pain, and computer screen correlation. A PRC physician issued a 2-day sick leave MC.
The Outcome
Robert rested his eyes for 2 days, invested in blue-light glasses, and adjusted screen brightness at work. He now uses DrCertificate proactively when symptoms flare.
Related Sick Leave Services
View our Sick Leave service in Cebu City or explore all medical certificates available in Cebu City.
More Stories From BPO Professionals
DrCertificate serves thousands of BPO employees across Manila, Cebu, and Davao. Browse more customer case studies or read our guide to Philippine sick leave rules.
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