Real customer story shared with consent. Name changed for privacy.
The Situation
Juan woke up with a 39.2°C fever, severe body aches, and chills before his 2 PM shift at Concentrix Ortigas. With flu season in Metro Manila hitting hard, he suspected influenza and did not want to infect his cube-mates.
The Challenge
Juan lives in Pasig, and the nearest walk-in clinic was fully booked for the day. Concentrix requires MC for 3+ day absences, and taking unplanned leave without documentation would affect his perfect attendance bonus.
The Solution: DrCertificate Online Medical Certificate
Juan used DrCertificate’s online consultation from bed. He described his symptoms (fever, cough, throat pain, weakness) through the online form. A licensed Filipino doctor verified his case and issued a 3-day sick leave certificate recommending rest and hydration.
The Outcome
Certificate delivered within 30 minutes. Juan submitted it through Concentrix’s HR portal. His leave was approved with pay, and he recovered by day 4. He kept his attendance bonus and avoided spreading flu at the office.
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DrCertificate serves thousands of BPO employees across Manila, Cebu, and Davao. Browse more customer case studies or read our guide to Philippine sick leave rules.
