Real customer story shared with consent. Name changed for privacy.
The Situation
After 4 years at Teleperformance’s Cebu IT Park site, Angelo developed chronic lower back pain from sitting 9+ hours per shift. One Monday morning, he could barely stand straight. The pain radiated to his right leg.
The Challenge
Angelo needed rest but feared being marked Absent Without Leave. Teleperformance requires an MC from a registered physician for sick leave lasting 3+ days.
The Solution: DrCertificate Online Medical Certificate
He contacted DrCertificate from home in Mandaue City. He submitted his symptoms, including duration (5-7 days of progressive pain) and intensity (8/10). A PRC-licensed doctor issued a 3-day sick leave certificate.
The Outcome
Angelo used the 3 days to rest, stretch, and see a chiropractor. He returned without back pain and later requested an ergonomic chair from HR, which was approved after he showed the MC as evidence of work-related strain.
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Related Sick Leave Services
View our Sick Leave service in Cebu City or explore all medical certificates available in Cebu City.
More Stories From BPO Professionals
DrCertificate serves thousands of BPO employees across Manila, Cebu, and Davao. Browse more customer case studies or read our guide to Philippine sick leave rules.
