Real customer story shared with consent. Name changed for privacy.
The Situation
Christine’s impacted wisdom tooth caused severe pain, facial swelling, and inability to eat. Her dentist scheduled surgery in 3 days but prescribed pain management meanwhile.
The Challenge
Christine needed 1 day off for dental pain management. Manulife’s HR system required any paid sick leave to have an MC uploaded.
The Solution: DrCertificate Online Medical Certificate
Christine used DrCertificate for a dental-related sick leave certificate. She described her symptoms and her dental appointment. A PRC-licensed doctor issued a 1-day sick leave MC.
The Outcome
Christine took the day to manage pain and prepare for her dental surgery. Her MC was accepted by Manulife’s HR, and her wisdom tooth extraction proceeded smoothly 3 days later.
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More Stories From BPO Professionals
DrCertificate serves thousands of BPO employees across Manila, Cebu, and Davao. Browse more customer case studies or read our guide to Philippine sick leave rules.
