Frequently Asked Questions

An online doctor certificate is a document from a doctor about your health status. It can record illness or physical fitness. With DrCertificate, a certified doctor (MBBS, MD or MS) reviews your request and decides whether to issue one. Acceptance depends on the organisation you submit it to, so check first.

It usually takes about 30 minutes. For fitness cases, doctors review requests from 9 am to 9 pm IST Monday to Saturday, and 10 am to 8 pm IST on Sunday. If the doctor approves your request, your certificate is sent to your email as a PDF.

On DrCertificate, a certified doctor (MBBS, MD or MS) issues the certificate. The certificate is not for submission in India.

A certified doctor (MBBS, MD or MS) issues each certificate after reviewing your request, and the doctor may decline it. An approved certificate is a PDF with the doctor's registration number, digital signature and date. Acceptance depends on the organisation you submit it to, so check first.

The duration of sick leave depends on the medical assessment and the doctor’s discretion. Each case is individually evaluated. Specific institutional policies may also apply.

See a doctor in person if you are hospitalized, undergoing specialized treatment or have emergency symptoms. An online consultation can suit common, non-emergency situations, and the doctor may decline a request and advise an in-person visit. Acceptance depends on the organisation you submit it to, so check first.

Yes. The sick leave option covers students too, and an approved certificate gives the rest duration and the doctor's details to show your school or university. Ask them first whether they accept online medical notes.

You can apply by filling out a form with your health details. A certified doctor reviews them, may contact you by secure digital chat, and decides whether to issue a certificate about your fitness for activities such as study, work or travel.

Coverage of medical certificates by health insurance varies depending on the insurance policy. Typically, costs for online medical certificates are paid out of pocket unless explicitly covered by your health insurance plan in general telemedicine practice.

DrCertificate lists 10 countries in South East Asia: Singapore, Indonesia, the Philippines, Thailand, Vietnam, Malaysia, Cambodia, Laos, Myanmar and Brunei. Available services can differ, so check your country's page before you apply.