Real customer story shared with consent. Name changed for privacy.
The Situation
Francesca tested positive for COVID-19 via home antigen test. She had mild symptoms: fever, cough, loss of smell. Per DOH guidelines, she needed 5 days of isolation.
The Challenge
Alorica’s Davao center requires an MC for COVID-related leave to process insurance claims. Francesca could not visit a clinic while symptomatic and contagious.
The Solution: DrCertificate Online Medical Certificate
She submitted her case through DrCertificate including her positive test result. A Filipino doctor issued a 5-day sick leave certificate with specific mention of COVID-19 isolation requirements.
The Outcome
Certificate issued within the hour. Alorica approved her isolation leave. Francesca recovered in 5 days, tested negative, and returned to the office with her HMO claim already filed.
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Related Sick Leave Services
View our Sick Leave service in Davao City or explore all medical certificates available in Davao City.
More Stories From BPO Professionals
DrCertificate serves thousands of BPO employees across Manila, Cebu, and Davao. Browse more customer case studies or read our guide to Philippine sick leave rules.
