Real customer story shared with consent. Name changed for privacy.
The Situation
A flu outbreak affected Genpact’s BGC office. Regina caught it with classic symptoms: high fever, cough, body aches. HR encouraged sick employees to stay home.
The Challenge
With clinic queues flooded during the outbreak, Regina could not get an in-person consultation for her MC.
The Solution: DrCertificate Online Medical Certificate
Regina used DrCertificate from her apartment in Mandaluyong. She submitted her fever, cough, runny nose, and body pain symptoms. A Filipino physician issued a 3-day sick leave certificate.
The Outcome
Regina isolated for 3 days, recovered, and returned. Her MC was accepted during the outbreak protocols. She also shared DrCertificate’s link with colleagues who needed similar certificates.
Related Sick Leave Services
View our Sick Leave service in Manila or explore all medical certificates available in Manila.
More Stories From BPO Professionals
DrCertificate serves thousands of BPO employees across Manila, Cebu, and Davao. Browse more customer case studies or read our guide to Philippine sick leave rules.
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