Real customer story shared with consent. Name changed for privacy.
The Situation
Kim caught an URTI with runny nose, cough, throat pain, and mild fever during a weather change in Manila. Symptoms persisted for 2 days.
The Challenge
Kim needed to document her leave promptly. Her team of 15 agents needed coverage arranged.
The Solution: DrCertificate Online Medical Certificate
Through DrCertificate, Kim submitted her symptoms. A PRC doctor issued a 2-day sick leave certificate within 30 minutes.
The Outcome
Kim’s backup team lead covered her shifts. She rested, recovered, and returned. Her MC was logged in Hinduja’s HR system.
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Related Sick Leave Services
View our Sick Leave service in Manila or explore all medical certificates available in Manila.
More Stories From BPO Professionals
DrCertificate serves thousands of BPO employees across Manila, Cebu, and Davao. Browse more customer case studies or read our guide to Philippine sick leave rules.
