Transcom Davao Agent Recovers From UTI With Online Sick Leave Certificate

Real customer story shared with consent. Name changed for privacy.

Profile
Industry: BPO / IT Services
Role: Customer Care Agent
Employer: Transcom
Location: Davao City, Philippines
Age: 24
Condition: Urinary tract infection
Certificate Type: Sick Leave (2 days)

The Situation

Shaina developed painful urination, lower abdominal pain, and fever. A doctor diagnosed UTI and prescribed antibiotics with 2 days rest.

The Challenge

Transcom Davao required documented MC for 2-day leaves. Shaina wanted confidential handling of her condition.

The Solution: DrCertificate Online Medical Certificate

Through DrCertificate, Shaina confidentially submitted her symptoms to a female PRC doctor, who issued a 2-day sick leave certificate.

The Outcome

Shaina completed her antibiotic course and recovered fully. HR processed her leave without requiring personal disclosure.

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Related Sick Leave Services

View our Sick Leave service in Davao City or explore all medical certificates available in Davao City.

More Stories From BPO Professionals

DrCertificate serves thousands of BPO employees across Manila, Cebu, and Davao. Browse more customer case studies or read our guide to Philippine sick leave rules.

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